Marine Life Attraction Manager

Company

West Edmonton Mall

Department

Marine Life

Closing Date

Nov 01, 2024

The Marine Life Attraction Manager is responsible for running, planning, organizing and executing the responsibilities of the entire Marine Life department while achieving increased sales and profitability.

Primary Responsibilities:
  • Overseeing the Animal Care department and ensuring all husbandry procedures are being followed.
  • Establishing and monitoring operational procedures ensuring compliance within all legal and safety regulations.
  • Ensuring all animal habitats are humane and safe for the animal and the trainers and/or guests.
  • Overseeing the Education department and ensuring all courses and programs meet requirements and are up to date.
  • Overseeing the interviewing, hiring, training and development of all staff to ensure the establishment’s requirements are being met.
  • Managing all staff, training and performance management practices.
  • Being called upon to resolve customer service issues, public inquiries, and guest concerns relating to Marine Life.
  • Providing all employees with the materials needed to fulfill animal and trainer needs such as; safety equipment, supplies, educational material, etc.
  • Ensuring overall Marine Life facility maintenance and cleanliness protocols meet standards and working on improvements to overall facility cleanliness and quality control standards.
  • Ensuring the Marine Life CAZA membership is up to date and the department is working within their regulations.
  • Oversee all fiscal activities of the Marine Life department including preparation of a yearly budget and monitoring all other expenses and labour costs.
  • Maintaining a positive and cohesive working relationship with other departments including Marketing, Human Resources, Accounting and the other Parks and Attractions.
  • Other responsibilities as required.
Desired Qualifications:
  • Post secondary degree required. The ideal candidate would have a university degree in Business, Biological Sciences, Animal Health, or related field.
  • Eight (8) to ten (10) years-experience in a related position.
  • Prior animal training, husbandry, and exhibit management skills preferred.
  • Outstanding interpersonal skills, a professional demeanor and a high level of confidence in the workplace with previous experience leading a team.
  • Strong multi-tasking and organizational skills with the ability to work in an ever evolving fast paced environment complemented by the personal capacity to think quickly and respond effectively under pressure.
  • Must have excellent written and verbal communication skills as well as presentation skills.
  • Proficient in Microsoft Office programs such as Outlook, Excel, Word and Power Point with the ability to easily learn different software programs.
  • Current Standard First Aid and CPR certificates.
  • Valid Class 5 Alberta’s Drivers’ License and able to provide a clear Drivers’ Abstract.
Terms of Employment:
  • This is a full-time position that requires flexible availability including days, evenings, weekends, and holidays.
  • This is a salary based position at $87,360 annually and includes group benefits. 
  • Must be able to pass a basic security clearance.
  • Language of work: English