Logistics & Events Representative

The Logistics & Events Representative supports West Edmonton Mall operations through hands-on event execution, shipment handling, internal service requests, and general logistical coordination. This role is critical to delivering high service standards across a dynamic environment with rapidly shifting priorities. Full-time Representatives are expected to take ownership of tasks, contribute to process improvement, and maintain professionalism in a physically demanding, fast-paced setting.

Primary Responsibilities:

• Execute setup and takedown of mall events, internal activations, and special projects (e.g. stages, signage, tables, fencing, specialty fixtures).
• Respond promptly to internal logistics requests from departments and tenants, including deliveries, furniture moves, and equipment transfers.
• Operate a variety of equipment, including forklifts, aerial lifts, and power jacks, in a safe and controlled manner.
• Support dispatch and administrative tasks, including request tracking, radio dispatching, calendar updates, and issue documentation.
• Uphold and model safety procedures and logistical standards; report and correct unsafe behavior or deviations from process.
• Participate in onboarding, training, and mentoring new staff as assigned.
• Maintain a clean and organized workspace, including back-of-house storage and equipment areas.
• Complete daily duties with minimal supervision while contributing positively to team dynamics and accountability culture.
• Other duties as assigned to meet departmental priorities.

Desired Qualifications:

• High school diploma or equivalent is required.
• A minimum of one year of experience in logistics, facilities, event support, or a comparable operations environment is preferred.
• Must be able to meet physical demands, including lifting up to 50 lbs, working at heights, and standing or walking for extended periods.
• Comfortable representing West Edmonton Mall in a professional manner during customer interactions.
• Demonstrated ability to manage time efficiently and with intention.
• Strong communication and problem-solving skills, with a focus on internal customer service and professionalism and a dedication to being part of a culture shift toward higher standards, accountability, and improved training.
• Willing and able to work a rotating schedule, including nights, early mornings, evenings, weekends, holidays, and on-call coverage as required.
• Certification in Fall Protection and Mobile Elevated Work Platform (MEWP) is not required prior to hiring; successful candidates will be trained during onboarding.

Terms of Employment:

• Must be able to pass a basic security clearance.
• This is a full-time position that requires flexible availability including days, evenings, weekends, nights, and holidays as well as occasional on call work Monday through Sunday.
• This is a physically active role requiring constant mobility, working at heights and outdoors on occasion, coordination of tasks across departments, and adaptability to evolving operational needs.