Head Custodian

The Head Custodian is responsible for leading the custodial team in the absence of the Custodial Supervisor and providing operational support as required. This role involves overseeing daily cleaning activities, ensuring cleanliness standards are met, and assisting with various tasks to maintain facility operations.

Primary Responsibilities:

• Supervising, coordinating, and directing the activities of custodial staff ensuring daily cleaning duties are performed to departmental standards across all Parks & Attractions.
• Overseeing on-the-floor routines, specific tasks, and completion of cleaning activities to consistently meet cleanliness standards.
• Acting as a leader and mentor to custodial staff, providing training and development to ensure effective performance and adherence to departmental expectations Establishing and implementing routines and coordinating work activities with other departments while responding to special requests and problem-solving tasks when required.
• Assisting with monitoring facility quality control / quality assurance and staff productivity levels while ensuring correct and safe utilization and maintenance of all cleaning equipment, supplies and materials.
• Ensuring all products, materials, and supplies are well stocked and utilized efficiently and cost-effectively.
• Enforcing adherence to West Edmonton Mall Occupational Health and Safety policies, procedures, and standards.
• Ensuring all Custodial Staff follow department policies and procedures.
• Sitting in on employee performance evaluations & employee discipline.
• Cleaning Duties as required and assigned.

Desired Qualifications:

• Minimum of 2 years of supervisory experience in custodial or cleaning management, ideally in large-scale facilities.
• Strong problem-solving, communication, and crisis management skills.
• Excellent interpersonal and customer service skills, with a keen eye for detail.

Terms of Employment:

• This is a full-time position that requires flexible availability, including days, evenings, weekends and holidays.
• Must be able to pass a basic security clearance.