Reservations Supervisor


Fantasyland Hotel



Closing Date

Oct 13, 2023

The Reservations Supervisor is responsible for assisting the Revenue Manager in controlling the workflow within the department while being a fully active reservations agent.

Primary Responsibilities:
  • Remaining a fully active Reservation Agent (i.e. working supervisor).
  • Presenting yourself in a professional manner at all times.
  • Working with confidence, accuracy and efficiency with guests and surrounding staff members.
  • Assisting Revenue Manager in controlling work flow within the department.
  • Training/cross training Reservation Agents and other Hotel employees in regards to Reservation Procedures and Policies, Customer Service Skills, etc.
  • Assisting in developing Reservation Agents and ensuring each team member is performing their job as best as possible and that they are meeting all requirements expected of them.
  • Promoting team work and leading by example.
  • Encouraging ethical working habits while remaining positive at all times.
  • Maintaining a thorough understanding of each and every duty in the Reservation Department and guiding individuals through questions with respect to procedures, policies etc.
  • Preparing reports and other documents that may include, but are not limited to:
    • Call conversions; VIP Memos; schedules; occupancy forecasts; daily labour reports.
    • Daily / Weekly / Monthly Reservation Statistics and rate calendars.
  • Performing other duties as required.
Desired Qualifications:
  • Minimum 3 (three) year Hotel Reservation Experience.
  • Previous experience training, coaching and/or supervising a team.
  • Excellent communication, customer service and organization skills while being detail-oriented with strong problem-solving skills.
  • Ability to work well under pressure and able to maintain a professional manner at all times.
  • Proficient in Microsoft Office programs such as Word, Excel and Outlook.
  • Knowledge of Hotel amenities and West Edmonton Mall.
Terms of Employment:
  • This is a full-time position that requires a flexible schedule Monday through Sunday including Holidays.
  • This is a salaried position that will depend on experience and qualifications.
  • Must be able to pass a basic security clearance.