Banquet Manager

The Banquet Manager is responsible for supervising, directing and coordinating the daily activities and operations of Fantasyland Hotel’s 25,000 square feet of high volume banqueting space.

Primary Responsibilities:

• Planning, organizing, and evaluating the daily operations of Fantasyland Hotel’s Banquet department to ensure a quality dining experience is presented to our guests.
• Ensuring adherence to quality expectations and services standards along with identifying, developing, and implementing new ways to increase organizational efficiency, productivity, and quality.
• Ensuring consistency and the highest level of service by training and developing staff, managing, co-coordinating, and scheduling the activities of the Banquet team.
• Acting as a liaison with Banquet clients to ensure the proper and smooth operations of all banquet and conference events.
• Developing supervisors and banquet captains, coordinating performance of Banquet staff and assisting in scheduling.
• Preparing invoices and billing for banquet functions while adhering to all division and local standard and procedures.
• Preparing annual budgets, employing cost controls, managing labor costs, and capital expenses.
• Responsible for liquor and food inventories and managing the liquor storeroom and stock.

Desired Qualifications:

• A minimum of five (5) years of experience in the Banquet industry in a management-based position with a hotel property or in a high end catering environment.
• Post-secondary education in hospitality management, business management or completion of industry related training is an asset.
• Previous experience overseeing large operational teams and large scale banquet function planning complemented by an extremely professional demeanor with a strong working knowledge of quality serving practices, procedures, and standards.
• Excellent customer service and problem-solving skills and the ability to effectively deal with changing customer needs and demands while remaining calm and professional at all times.
• Outstanding leadership, communication, computer, and organizational skills with the ability to work in fast-paced, progressive environment are highly preferred.

Terms of Employment:

• This is a full-time positions that requires flexible availability.
• This is a salaried position that depends on experience and qualifications.
• Must be able to pass a basic security clearance.